You can find a copy of an invoice online in a few simple steps:
● Log in using your username and password
● Once logged in, click Order History from the menu at the top-left
● Use the search box or scroll through the list to find the order you would like the invoice for. To search, use the order number, order confirmation number or the PO# as reference
● Select the order by clicking the Order Details button
● From the Order Details page, click the View Invoice link found under in the Invoices section on the right
To obtain a quote or pricing outside of your online account, contact your Grainger Canada Account Representative or Customer Care. Have your account number, shipping address or company name ready.
Registering to order online is fast and easy whether you already have an Grainger Canada account or prefer to make purchases using a credit card.
Account Holders
Register online to gain access to your business account. Use the Register link on the home page or click here. Lookup your account using the account number, a packing slip number or an invoice number as reference. Follow the online registration prompts. Once registered, you will receive an email confirming your access.
Non-Account Holders
You can register online without an Grainger Canada account, and use your credit card for purchases. Use the Register link on the home page or click here. Follow the registration prompts. Once registered, you can make purchases immediately.
If you cannot remember your password, use the Forgot Password link located immediately below the password field. For additional support, contact us at:
If you're an account Administrator, you can pre-register a user within the User Management section, which sends them an invite to complete their online profile. If you don't have the access to add a user to the account yourself, you can find an Administrator to do the set-up or have the new user self-register with the pertinent details of your account by using the Register link on the home page.
On grainger.ca you can place an order with or without an Grainger Canada account. Simply find the product through our online search, add it to your cart and checkout using your preferred method. The Guest Checkout process allows you to complete your order using a major credit card without having to register.
If you need to cancel or change items on an order that has already been submitted, contact our Customer Care Team as soon as possible. Be sure to have your order confirmation number and the specific item numbers ready as reference.
Some orders do take a few minutes to process, but no need to worry, if you received an on-screen confirmation that your order was placed, we have it and will send a confirmation shortly. If you don't receive one within 2 business hours, please contact our Customer Care Team and have the on-screen order confirmation ready if possible (if you don't have it, we will still find your order!)
30 Day Return Policy Purchases can be returned for up to thirty (30) days from the date of purchase unless otherwise noted. Additionally, the following terms apply:
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Proof of purchase from Grainger is required for all returns.
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Returned items must be in original packaging, unused, undamaged, and in salable condition.
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Grainger’s 30-day return policy does not apply to products sold on a final sale basis.
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Customer will be responsible for all return shipping charges unless Grainger or the manufacturer is at fault.
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Depending on the type of product, returns may be subject to a restocking fee. Any applicable restocking fee will be communicated prior to return.
Final Sale Items Items sold on a final sale basis include (i) custom items; (ii) sourced product; (iii) clearance/while supplies last items; (iv) any other items Grainger may designate as a final sale.
Returns After 30 Days Grainger does not accept returns outside of the 30-day policy unless otherwise noted. Grainger will make a good faith effort for prompt correction or other adjustments with respect to any product which proves to be defective within the warranty period.
When contacting Grainger about a return please provide the purchase date, the invoice number and the item number to help our team locate your order. This information is available on the packing slip or order confirmation email.
Returned product will be inspected by Grainger. A credit will only be issued for returns that meet all stated criteria. If, upon inspection, the returned product does not meet the stated criteria for returns, Grainger will contact the purchaser to confirm return of the product to purchaser at purchaser’s expense. Please allow up to 48 hours processing once the returned product has arrived at a Grainger facility.
As a Guest you can checkout with some basic address details and a credit card. If you decide to register, you don't need an Grainger Canada account to do so and you can register for online purchases only. Guest users can change their address details directly within their online account.
As a registered user, once you're logged-in you can change your email address under My Account - Login Options - Edit. Changing your email in Login Options will update your contact email and login credentials.
As a registered user, once you're logged-in you can change your password under My Account - Login Options - Edit. Changing your password in Login Options will update your contact email and login credentials.
As a registered user, your full account order history will all be available online either through Order History or Previously Purchased Products, both of which have search options allowing you to search by product number, keyword, order number or PO Number. If you cannot find the item online, it's possible your Administrator has restricted the Order History view to online orders only. If this is the case, contact our Customer Care Team to help find the item for you at:
Material Safety Data Sheets (MSDS), can be accessed on the Product Details Pages for the individual products, or contact the MSDS Coordinator for assistance:
Disclaimer The information and recommendations contained in the MSDS are supplied or prepared by the relevant manufacturers and are considered to be accurate and reliable. However, Grainger Canada Inc. makes no warranty with respect to the accuracy or reliability of the information, or the suitability of the recommendations. Grainger Canada disclaims any and all liability to any user thereof.
